How Not to Satisfy Your Customers

Posted on August 8th, 2008 by Brian

So seeing as how my summer is just about over, I had a bunch of things to wrap up.  One of them was canceling my Comcast subscription.  I called them and setup the cancellation.  A few days later I got a call from a representative “confirming” that I really wanted to cancel.  I said yes, [...]

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